Toronto Residents Report Improved Quality of Life, But Concerns Remain

A recent survey commissioned by the City of Toronto indicates that residents feel an overall improvement in their quality of life. The poll, conducted by Ipsos between August 1 and 18, 2024, reveals that 69 percent of respondents now describe their quality of life as “good” or “very good,” a notable increase from 64 percent in the previous year.

The survey, titled Listening to Toronto, involved over 1,100 residents who rated various municipal services and overall living conditions. Significant findings include a six-point increase in perceptions of public safety, now at 65 percent, and a three-point rise in cleanliness ratings, which reached 61 percent. Satisfaction with parks and outdoor spaces rose to an impressive 81 percent, while recreational programs and library services both recorded a satisfaction rate of 95 percent among users.

City Officials Respond to Survey Results

Deputy Mayor Ausma Malik welcomed the findings, suggesting they reflect a positive trajectory for Toronto following the challenges posed by the pandemic and economic uncertainties. “People in Toronto love their parks and public services. What they’re telling us is that their experience of those has improved over the last year,” Malik stated. She emphasized the survey as a strong indicator that the city is progressing in addressing past neglect.

Despite the overall optimism, the results also highlight areas needing attention. Many satisfaction ratings, including overall quality of life, linger in the mid-to-high 60 percent range. Opposition councillor Brad Bradford from Beaches-East York cautioned against complacency. “While some numbers have improved, others have gotten worse. Last time I checked, that’s a C [grade]. That isn’t a report card you’d want to put on the fridge,” he remarked.

Disparities and Future Priorities

The poll further uncovered disparities in satisfaction among different neighborhoods. Residents in downtown Toronto generally rated cleanliness and safety lower than those in suburban regions. Younger respondents expressed heightened frustration regarding housing costs and job opportunities, highlighting ongoing challenges related to affordability and public transit reliability.

City Manager Paul Johnson noted that these survey results will inform the city’s budget priorities for 2026. He emphasized the importance of building on areas where satisfaction is rising while addressing persistent issues that divide public opinion. “The trend is important. Not all of the services and questions were in the 60s,” Johnson stated. “There are things we do really well in the City of Toronto.”

As Toronto moves forward, officials face the dual challenge of maintaining momentum in areas of improvement while effectively addressing the concerns that continue to affect residents’ quality of life.