Contact Niagara Marks 25 Years of Supporting Local Families

Contact Niagara celebrated its 25th anniversary on March 15, 2024, by hosting a barbecue at Heartland Forest in Niagara Falls. The event brought together clients, community partners, and staff, highlighting the organization’s commitment to assisting local families in accessing essential services. Executive Director Nadine Wallace expressed optimism for the future as the organization continues to address the increasing demand for its services.

Founded in late 1999, Contact Niagara began operations the following year, aiming to create a centralized resource for families in need. Wallace emphasized the importance of providing a single point of contact, allowing families to share their stories once rather than repeatedly with multiple agencies. Over the years, the organization has expanded its offerings to include services for children and coordinated planning for families with complex needs.

Recently, Contact Niagara was designated by the provincial government as the lead agency to develop a youth wellness hub in Niagara—one of six hubs established across Ontario. Wallace noted that the organization currently serves approximately 2,500 families annually, focusing on young individuals and their specific needs.

As Niagara’s population continues to grow, the demand for support services has increased. Wallace pointed out a disparity in available resources compared to neighboring regions, citing Hamilton as an example of a community with significantly more support. “One of the things we really try to do in Niagara is advocate with the ministries and others in positions of understanding,” she stated. Addressing these needs could not only improve community health but also prove to be fiscally prudent.

The dedication of Contact Niagara’s staff has been a key factor in the organization’s growth and success. Board Chair Conrad Scala praised the team’s commitment, stating, “I’ve worked in the social service sector for 18 years and I’ve never seen dedication like this.” He highlighted the emotional and mental sacrifices made by the staff, which he believes could serve as a model for other organizations in the sector.

Reflecting on the organization’s journey, founding board member Todd Bright recalled the initial skepticism surrounding the concept of a coordinated service provider in the region. At the time of its establishment, he was the principal of a Welland elementary school. “The idea behind a coordinated organization like Contact Niagara was new and untried in the region,” Bright remarked. “But over time, it just did work.”

Today, Contact Niagara is a well-established entity that collaborates with schools, family physicians, and other health care providers to create a comprehensive support network for families. As the organization looks ahead, it aims to continue evolving to meet the community’s needs.

For more information about Contact Niagara and its services, visit their official website.