Air Canada Expands Reimbursement Eligibility for Canceled Flights

Air Canada has announced an expansion of its reimbursement policy, allowing more passengers affected by last week’s flight cancellations to claim refunds for alternative travel and related expenses. This initiative comes in response to a three-day strike by flight attendants, which disrupted numerous flights from August 15 to August 23, 2023.

Passengers who booked their flights through a travel agency or the Aeroplan loyalty program can now request reimbursement using the airline’s online form. Previously, only those who purchased tickets directly from Air Canada were eligible. This change significantly broadens the scope of customers who can receive compensation for costs incurred due to canceled flights.

The airline clarified that the reimbursement policy applies specifically to cases where Air Canada was unable to rebook passengers and they opted to make their own arrangements. Notably, customers who booked their original flights through another airline are advised to seek reimbursement from that carrier but may be eligible for coverage of the difference in costs for alternative travel through Air Canada.

Air Canada first announced its reimbursement policy on August 23, 2023, and quickly expanded it to include “reasonable expenses” for accommodations, meals, and other related costs. The airline’s efforts to accommodate affected passengers reflect its commitment to customer service amidst operational disruptions.

Following the strike, Air Canada reported a significant recovery in its operations. As of last Saturday, the airline stated that approximately 99 percent of domestic, U.S., and international flights were expected to resume within the next 24 hours. This rapid ramp-up underscores the airline’s determination to restore normalcy for travelers and rebuild its reputation after the service interruptions.

The recent developments highlight the ongoing challenges faced by airlines globally as they navigate labor disputes and operational recovery. With customer satisfaction becoming increasingly crucial in the competitive aviation market, Air Canada’s proactive approach to reimbursements may serve as a model for other airlines facing similar issues.