Apple Expands Self-Service Repair Program to Canada

Apple has officially expanded its Self Service Repair (SSR) and Genuine Parts Distributor programs to Canada, providing Canadian iPhone and iPad owners with enhanced options for device repair. This initiative allows users to access the necessary parts, tools, manuals, and diagnostic information required to perform repairs on their Apple devices. With Canada becoming the 34th country to adopt this program, Apple continues to broaden its global reach since the SSR’s initial launch in 2022.

Under the SSR program, customers can obtain detailed documentation that guides them through the process of repairing specific components of their devices. In addition to purchasing parts directly, users also have the option to rent specialized tools, which Apple states are primarily designed for professional technicians. However, the rental costs can be significant, highlighting a potential barrier for some individuals seeking to undertake repairs.

To further alleviate the financial burden associated with repairs, Apple has introduced a credit system for customers who return their old parts. This initiative allows users to recoup a portion of their expenses when obtaining new components, making the process more economical.

Access for Repair Shops

The Genuine Parts Distributor program complements the SSR by serving repair shops that may not have an established service relationship with Apple. By working with wholesale distributors such as MobileSentrix, Apple aims to ensure that these shops can access genuine replacement parts for Apple devices, thereby enhancing repair capabilities across Canada.

Despite the positive expansion of these repair programs, they have faced criticism since their inception. Concerns have been raised regarding the high cost of genuine parts and the complexity of some repair tools. Critics argue that inflated prices on replacement parts may discourage users from attempting repairs, steering them instead toward purchasing new devices.

While the SSR and Genuine Parts Distributor programs are not without their flaws, they represent a significant step towards empowering consumers to take control of their device repairs. Those interested in exploring the options available under these programs can find more information on Apple’s official website.

Update on August 18, 2025, at 09:09 a.m. ET: A correction has been made regarding the name of MobileSentrix.